Are your ManchesterK messages arriving in your spam folder or being blocked altogether?

To ensure that you receive e mails from manchesterk.com you may need to review your email settings for spam blockers. We have compiled some guidance on how to do this for the major commercial UK email providers. Please follow the instructions below:

If you have a separate spam-filtering software program (Norton, Symantec, etc) installed on your computer then you will need to add manchesterk.com to any filters or whitelists which are specified within your particular program.

Yahoo Mail / BT Internet

• Open your Yahoo! / BT Internet Mailbox
• Click on 'Options' (on the top right hand side of the screen)
• Click on 'Filters'
• Click on 'Add'. From here enter manchesterk as the name for the filter. In the 'From Header' make sure 'this contains' is selected on the drop down menu.
• Click on the text box next to this and enter @manchesterk.com
• At the bottom of the screen you will be given the option: 'Move the Message to'. Select 'Inbox' from the drop down menu and then click 'Add Filter'.

Hotmail

• Open your Hotmail account
• Click on the 'Options' link in the top right hand corner of the page
• Click on 'Contacts' and then on 'Safe List'
• Type in @manchesterk.com in the available text box and click 'Add'.

AOL

• Open your AOL email account
• Click on 'Settings'
• Click on 'Spam Controls'
• Click on 'Control from whom I get Email' link under Additional Spam Filters
• Click on 'Custom sender list'
• Type @manchesterk.com in the available text box and click Add
• Click on 'Save' on the following two pages

Orange/Wanadoo/FSmail

• Open your email account
• Click on 'Antispam'
• Click on 'My Approved List'
• Type @manchesterk.com in the available text box and click 'Add'

Virgin.net

• Open your Virgin.net account
• Click on 'Options'
• Beneath the heading 'Filters', click on 'Add'. You will then be taken to the 'Add Filters Page'
• Enter edgwarek as the 'Filter Name'
• Enter 'From' in the Criteria: Search Field
• Enter @manchesterk.com under keywords
• Select 'From' contains @manchesterk.com under Options
• Click on 'Add Criteria'

NTL

Unfortunately it is not possible to override NTL's automatic spam filtering mechanism. The best option we can suggest is to set up a spam folder and review its contents regularly. This would be done as follows:

• Open your NTL email account
• Click on the 'Options' link on the left of the page
• Click on 'Spam'
• Click on 'Send to Webmail Spam folder for 7 days' and click 'OK'

This will send any suspected spam into the folder called 'Spam'. You should then regularly check this folder to see if manchesterk.com has been wrongly identified as spam. If it has then put a tick against manchesterk.com and click on the 'Move to Folder' drop down list and select 'Inbox'.